Infoman CRM Presales

A web based Customer Relationship Management (CRM) application with strong Sales Force Automation (SFA) features assists in bringing the Sales Team, Channel partners and Customers on a single platform which leads to effective management of opportunities and complaints. Intelligent and intuitive systems may include modules like contact, account, opportunity, lead, and partner management, marketing and telemarketing, customer service, knowledge management and business intelligence. It also integrates easily with back-office applications such as accounting and order management systems to provide a complete view of your customers and partners. Our applications provide secure, permission-based access to data for individuals, departments, remote offices and partners so the client can leverage the power of shared information without exposing relevant or sensitive data. One can configure security as per the organizationís requirement to achieve the best balance from among the needs of managers, users and partners.

Infoman eCRM is a web based CRM solution offering automation of Sales Operations of companies working in B2B space. Providing a Single Source of updated information for top management, it supports critical decision making.

It records Enquiries of multiple products from a single contact/company that helps to track multiple opportunities from a single source. Powered with features like Dual Assignment (enquiry assignment to a field executive and a Marketing executive), tracking each lead / enquiry through different states of Sale.

Key Modules of Application are:

Sales

Supports key functions such as contact management, opportunity management, forecasting and a 360-degree view of all customer accounts and interactions.

Marketing

Supports functionalities like maintaining contact lists and logs manage product and resource information, maintain schedule and tasks, alerts, quick notes.

Channel Management

Supports key functions such as campaign management and analysis, and customer demographic analysis.

Customer Service

Provides an efficient workflow and easy access to information while synchronizing customer data across all communication channels.

Partner Management

Track and analyze sales made by partners, and track contacts associated with VARs, dealers, distributors and other channel partners.

eBusiness

Supports self-service, personalization and click-to-chat features.



The software has been integrated with all SMS and eMAIL engines.

Read More to know Key features and benefits of Infoman - eCRM PreSales

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