Infoman eCRM is a web based Customer Relationship Management system, that helps a dealership in boosting product (vehicle) sales by helping in effective tracking of every lead received by them, from all possible sources - like Showroom Walkins, Over phone, during road shows and other promotional Events.
Sales Force Management
The software has Sales Force Management module to track the progress of each lead once it is assigned to a Sales Executive. Software is especially useful for dealerships having Multiple locations / multiple outlets and even having presence in multiple cities.
Call Centre Features
Software includes Call center features to setup Inhouse Call / Contact center - for Lead Generation as well as Lead follow-up. It can be integrated with all standard Diallers and PBX systems to increase call center efficiencies.
Integrates Various Customer Touch Points
Infoman eCRM, integrates various Customer Touch points within a dealership and brings different teams on one platform - like the TeleSales Team, Field Sales and Marketing teams.
Integration with SMS/ eMail Engine
Software is integrated with SMS and eMail engines for sending out bulk messages including acknowledgement messages. These automated emails can be sent to customers with Product Brochures, promotional schemes, Events etc.
MIS and Control Reports
Automatic emails with MIS and Control reports may be generated and sent to Dealership's management, thus reducing manual administrative work and ensuring timely information is available to them for critical decision making.