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Infoman - CRM, maintains complete history of each contact that takes place with a Prospect. The software -
- Maintains details of every interaction which takes place with a Prospect / Customer, including details of what transpired at each contact.
- It maintains details, if any of all the follow-up activities / contacts.
- If the Prospect / Customer calls in, the Interaction History is available for viewing by the
person attending the call.
- The interaction History, also shows, what Products / Services the Prospect / Customer bought from the Company in the past
- Helps in knowing if there were any issues in the past.
Key Advantages Include -
- Easy to follow-up on Cases if assigned Executive is not available, as the new executive can check the Interaction History, before contacting the Customer / Prospect.
- Possible to Analyze Interaction History of a Prospect, to decide what products and services of the company, can be targeted at him in future.
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