INFOMAN-CRM Product Enquiry Key Areas covered by INFOMAN-CRM include - Prospect / Opportunity Management Cold Database Management Maintaining Customer / Prospect Interaction History Operating Small Call / Tele- Response Cell Bulk / Direct Mailing Sales Targets / Forecasting Sales / Prospect Analysis   4 Operating Small Call / Tele- Response Cell Tele Sales and Tele-Response Centers have been amongst the most cost effective ways for Direct Selling, in the past decade. CRM can be used for operating a small (up to 15 seat), Call Center / Tele-response Center The Call / Tele-Response Set can be used for both Inbound and Outbound Calls. Infoman CRM has a Dialer for Out-Bound calling. Outbound Calls For Outbound Calls - A list of Phone Numbers may be extracted, from the Address Database, and assigned to different Telesales Executives. Telesales Executives, using Infoman - CRM, call the Prospects on the list. When ever, a call matures, the details of the conversation are simultaneously entered on the system. Details of any commitments made to Prospect, are entered, along with follow-up action to be taken, with date and by whom is it to be taken. Inbound Calls For In-Bound Calls, the Callers details may be searched on 8 different parameters. These include - Calling Phone Number Sales Executive following the case Date when the Last Contact was made Product in which the Prospect is interested etc. As soon as the Prospect is selected, the Past Interaction History of the Prospect is displayed. This helps the Tele-Response Executive to know, what has happened in the case in the past. The Tele-Response Executive can enter the details of the conversation, while talking to the Prospect / Customer. Details of any commitments made, along with dates by when they are to be fulfilled, can be recorded For both Inbound and Outbound Calls, immediate Responses can be made to the Prospect, by sending an E-Mail / Fax immediately, while talking to him, through the Software. Product Comparisons Infoman CRM has provision to maintain competing Product Comparisons. This helps Tele-Response executives answer queries on Feature Comparisons with competing products. Key Advantages Include - A low Cost, highly featured software for setting up a small (10-15 seats) Call / Response Center The Software has an e-Mail and a Fax Interface for sending instant responses to queries raised by the Prospects. Software has an Interface with MS-Word, for making Standard Promotional Literature which may be sent to the Customer instantly by E-Mail / Fax. As most of the information required, for answering Prospects query, is available online, this results in low "Holding Time" for the Prospect.